As a baby you are taught how to speak. When you are in grade school you are taught to spell. In higher education you are taught to write but when are we taught to listen? Listening can be incredibly difficult but it is the most important part of the communication process.
Let’s start with a story.
During a particularly hard day of work, Tom walked up to his boss and told him that he had a headache. A headache so bad, that he did not feel functional and had asked to go home. His boss looked at him and said,
“I used to get headaches all the time but my wife got me on this peppermint essential oil and here, give it a shot! Now you don’t have to go home and can get back to work.”
Dang, he thought to himself. Could he share with him the reasons behind the headache? Could he be